- Where to find information about us and our products
You can find everything you need to know about us, NeedsMet Technologies Ltd
(“NeedsMet”), and our products on our website before you order. We also confirm the
key information to you in writing after you order.
- When you buy from us you are agreeing that:
We only accept orders when we've checked them.
We accept your order when we supply the product to you.
Sometimes we reject orders
Sometimes we reject orders, for example, because a credit reference we have obtained
is unsatisfactory, or because the product was mispriced by us. When this happens, we
let you know as soon as possible and refund any sums you have paid.
We charge you when you order
We pass on increases in VAT
If the rate of VAT changes between your order date and the date we supply the product,
we adjust the rate of VAT that you pay, unless you have already paid in full before the
change in the rate of VAT takes effect.
We're not responsible for delays outside our control
If our supply of your product is delayed by an event outside our control, we contact you
as soon as possible to let you know and do what we can to reduce the delay. As long as
we do this, we won't compensate you for the delay, but you can contact our Customer
Service Team: info@yourneedsmet.co.uk to end the contract and receive a refund for
any products you have paid for in advance, but not received.
You have a legal right to change your mind before accessing or downloading your
product.
You have 14 days after the date we confirm your order to change your mind
about a purchase, but you lose this right when you start to download or stream your
product. If you change your mind contact our Customer Service Team:
info@yourneedsmet.co.uk. We refund you as soon as possible and within 14 days of
you telling us you've changed your mind. We refund you by the method you used for
payment. We don't charge a fee for the refund.
We can change products and these terms
Changes we can always make.
We can always change a product:
- to reflect changes in relevant laws and regulatory requirements;
-
to implement minor technical adjustments and improvements, for example to address
a security threat. These are changes that don't affect your use of the product; and
-
to update digital content, provided that the digital content always matches the
description of it that we provided to you before you bought it.
We can suspend supply (and you have rights if we do)
We can suspend the supply of a product.
We do this to:
- deal with technical problems or make minor technical changes;
-
update the product to reflect changes in relevant laws and regulatory requirements; or
-
make changes to the product.
-
We let you know, may adjust the price and may allow you to terminate. We
contact you in advance to tell you we're suspending supply, unless the problem is
urgent or an emergency. If we suspend the product for longer than 7 days in any 28
day period we adjust the price so you don't pay for it while it's suspended. If we
suspend supply, or tell you we're going to suspend supply, for more than 14 days
you can contact our Customer Service Team: info@yourneedsmet.co.uk to end the
contract and we'll refund any sums you've paid in advance for products you won't
receive.
We can withdraw products
We can stop providing a product, such as a subscription for digital content. We let you
know at least 7 days in advance and we refund any sums you've paid in advance for
products which won't be provided.
We can end our contract with you
We can end our contract with you for a product and claim any compensation due to us
(including enforcement costs) if:
-
you don't make any payment to us when it's due and you still don't make payment
within 7 days of our reminding you that payment is due;
-
you don't, within a reasonable time of us asking for it, provide us with information,
cooperation or access that we need to provide the product.
We don't compensate you for all losses caused by us or our products
We're responsible for losses you suffer caused by us breaking this contract unless the
loss is:
-
Unexpected.
It was not obvious that it would happen and nothing you said to us
before we accepted your order meant we should have expected it (so, in the law, the
loss was unforeseeable).
-
Caused by a delaying event outside our control.
As long as we have taken the
steps set out in the section We're not responsible for delays outside our control.
-
Avoidable.
Something you could have avoided by taking reasonable action. For
example, damage to your own digital content or device, which was caused by digital
content we supplied and which you could have avoided by following our advice to
apply a free update or by correctly following the installation instructions or having the
minimum system requirements advised by us.
We use your personal data as set out in our Privacy Policy
How we use any personal data you give us is set out in our Privacy Policy.
Other important terms apply to our contract
-
We can transfer our contract with you, so that a different organisation is
responsible for supplying your product.
We'll contact you to let you know if
we plan to do this. If you're unhappy with the transfer you can contact our
Customer Service Team: info@yourneedsmet.co.uk to end the contract within 7
days of us telling you about it and we will refund you any payments you've made
in advance for products not provided.
-
Nobody else has any rights under this contract.
This contract is between you
and us. Nobody else can enforce it and neither of us will need to ask anybody
else to sign-off on ending or changing it.
-
If a court invalidates some of this contract, the rest of it will still apply.
If a court or other authority decides that some of these terms are unlawful, the rest
will continue to apply.
-
Even if we delay in enforcing this contract, we can still enforce it later.
We might not immediately chase you for not doing something (like paying) or for
doing something you're not allowed to, but that doesn’t mean we can't do it later.