Needs Met - Supply of Digital Content,
Terms & Conditions

  1. Where to find information about us and our products
  2. You can find everything you need to know about us, NeedsMet Technologies Ltd (“NeedsMet”), and our products on our website before you order. We also confirm the key information to you in writing after you order.

  3. When you buy from us you are agreeing that:
  4. We only accept orders when we've checked them.

    We accept your order when we supply the product to you.

    Sometimes we reject orders

    Sometimes we reject orders, for example, because a credit reference we have obtained is unsatisfactory, or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

    We charge you when you order

    We pass on increases in VAT

    If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

    We're not responsible for delays outside our control

    If our supply of your product is delayed by an event outside our control, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but you can contact our Customer Service Team: info@yourneedsmet.co.uk to end the contract and receive a refund for any products you have paid for in advance, but not received.

    You have a legal right to change your mind before accessing or downloading your product.

    You have 14 days after the date we confirm your order to change your mind about a purchase, but you lose this right when you start to download or stream your product. If you change your mind contact our Customer Service Team: info@yourneedsmet.co.uk. We refund you as soon as possible and within 14 days of you telling us you've changed your mind. We refund you by the method you used for payment. We don't charge a fee for the refund.

    We can change products and these terms

    Changes we can always make.

    We can always change a product:

    We can suspend supply (and you have rights if we do)

    We can suspend the supply of a product.

    We do this to:

    We can withdraw products

    We can stop providing a product, such as a subscription for digital content. We let you know at least 7 days in advance and we refund any sums you've paid in advance for products which won't be provided.

    We can end our contract with you

    We can end our contract with you for a product and claim any compensation due to us (including enforcement costs) if:

    We don't compensate you for all losses caused by us or our products

    We're responsible for losses you suffer caused by us breaking this contract unless the loss is:

    We use your personal data as set out in our Privacy Policy

    How we use any personal data you give us is set out in our Privacy Policy.

    Other important terms apply to our contract